Newgrange Honey

Return Policy for Newgrange Honey

1. General Terms

• This return policy complies with Irish Consumer Rights law and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
• This policy applies to honey products purchased directly from our website or through mail order
• By purchasing our products, you acknowledge and agree to this return policy

1. Return Eligibility

• Returns must be initiated within 14 days of receiving the product
• Products must be:
  • Unopened and in original sealed packaging
  • In perfect resalable condition
  • Accompanied by original proof of purchase
  • Stored properly according to product instructions
• Returns will not be accepted if:
  • The product seal has been broken
  • The product shows signs of tampering or damage
  • The product has been exposed to extreme temperatures
  • The best-before date has expired

1. Non-Returnable Circumstances

• Opened honey products cannot be returned due to food safety regulations
• Products damaged due to improper handling during customer possession
• Products with damaged or missing safety seals
• Products purchased as clearly marked sale or clearance items

1. Return Process

• Contact our customer service team within 14 days of delivery
• Provide order number and reason for return
• Await return authorization and shipping instructions
• Package the product securely to prevent damage during transit
• Include all original packaging and documentation
• Customer is responsible for return shipping costs unless:
  • Product arrived damaged
  • Incorrect product was delivered
  • Product is defective

1. Refund Terms

• Eligible returns will be refunded within 14 days of receiving the returned product
• Refund will be issued to the original payment method
• Original shipping costs will only be refunded if:
  • Product arrived damaged
  • Incorrect product was delivered
  • Product is defective
• Return shipping costs are refunded only in cases of our error

1. Damaged Products

• If your product arrives damaged:
  • Take photos of the damage
  • Contact us within 24 hours of delivery
  • Do not open the product
  • Keep all original packaging
• We will arrange collection and replacement at no cost

1. Quality Guarantee

• All our honey products are guaranteed to:
  • Meet food safety standards
  • Be properly sealed and packaged
  • Have clear best-before dates
• If you receive a product that doesn’t meet these standards, contact us immediately

1. Contact Information
   Newgrange Honey
   Customer Service Email: office@newgrangehoney.com

This policy was last updated on Friday 20th of December

Note: This return policy complies with Irish consumer protection laws while protecting both the business and customers. We reserve the right to update or modify this policy at any time. The current version will always be available on our website.